Last updated: September 2026
This page uses standard marketplace policy language as a starting point. Business-specific details (registered entity name, grievance officer contact, jurisdiction, etc.) are pending final legal review and will be updated here before they are relied on as binding terms.
Refunds are issued for orders that qualify under our Returns & Refunds process — see the Returns & Refunds page for how to start a request.
Once a return is received and inspected, approved refunds are issued to the original payment method. Bank/payment-provider processing times may add a few additional days beyond what Kantaz shows in your account.